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With a mission to improve customer satisfaction, reduce churn and enable extensive self-service functions, DNA deployed an innovative identity and access management (IAM) solution from Ubisecure.
Challange
– Reduce cost and improve efficiency in customer registration
– Create online services for customers and reduce costs related to customer service desk
– Improve convenience, increase customer satisfaction and reduce churn
– Enable easy acquisition and use of cloud services
– Reduce the number of separate identity repositories
Results
– A unified IAM approach for both consumer and business customers
– 95% decrease in time for registering a new customer through integrating DNA CRM systems to Ubisecure Identity Server
– Considerable cost savings through the MyCompany portal during the first year with early adopters of the self-services processes
– DNA Pouta cloud brokering using Single Sign-On for all connected cloud services
– Multiple internal and external online services connected to the IAM solution reducing the number of separate identity repositories and removing the license and support, maintenance and management costs
The Solution
Ubisecure Identity Server,
– Provides Single Sign-On and standardized way to integrate DNA online applications and cloud applications
– For streamlining customer registration, enabling secure self-services for both consumer and corporate users, and outsource the identity and authorization management to the customers themselves.
Benefits of Certificate-base Authentication
Digital Certificates are one of the many solutions available for authentication. To help you decide if certificate-based authentication is right for you, we’ve compiled some of their key features based on feedback from our customers.
This article focuses on user authentication. For those interested, we also have some helpful content about using certificates for machine or server authentication.
1. Minimal involvement needed from end users
After the certificate is installed (with an Active Directory integration, this can happen automatically), there is nothing further to be done. When a user tries to log on or access a gated application/network, he will be prompted to select his certificate from a list.
What this means for you
1. Minimal onboarding/training process
2. Decreased support calls
Our Certificate-based authentication solutions can come with a cloud-based management platform that makes it easy for administrators to issue certificates to new employees, renew certificates, and revoke certificates when an employee leaves the organization.
Solutions that integrate with Active Directory can make the enrollment and issuance process even easier by enabling auto enrollment and silent installation
What this means for you
1. Minimal internal resources needed to support the solution
2. Easy to issue and revoke credentials with employee turnover
3. Easily scaled to accommodate business growth
2. Easy to manage
1. Certificates are natively supported by many enterprise applications and networks
Many enterprise applications and networks natively support X.509 Digital Certificates, the standard format for public key certificates. This means with just a few configuration changes, you can enable certificate-based authentication for many popular use cases, including Windows logon, Google Apps, Salesforce, SharePoint, SAP, and access to remote servers via portals like Citrix or SonicWALL.
What this means for you
1. Minimal configuration needed to implement
2. Easily enable two-factor authentication across multiple applications and networks.
3. Support mobile/remote workforce
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